No problem, it's completely complimentary! We provide free returns within your country. Additionally, the first return request for each order is complimentary!
💕 Upon receiving all items in your order, simply confirm their receipt in the Order Details section to proceed with your return/refund request if necessary! ➡️ Once submitted, our system will automatically generate a tracking number for your return package. Within 1-3 days, the logistics courier will contact you for collection. If you haven't been contacted or received a notification, please reach out to our customer service team. Also, if you need to modify your return items, you can cancel the request within 7 days of submission and resubmit with updated details.
⚠️ Important: Ensure to only return the items listed in your request to avoid refund process delays.

Please return the item(s) within 7 daysafter you receive the shipping label or return address.If you return the package by yourself, please do fill in the return tracking number and carrier name.

These garments are in close contact with the body. Out of responsibility to our customers, we don't offer exchanges. Nevertheless, you may request a refund within 14 days if the order wasn't paid with store credit. For further information, please consult our return policy at: [Link].

Generally, it takes 5-14 business days for the order refund to arrive to account, which varies from bank to bank/credit company/online account issues the refund step.Funds received do not come from payer to receiver directly but need step in by payment agent platform: Including Adyen/Dlocal/Stripe/Paypal/Klarna/AfterPay, etc.Which means the actual time of customer receive their funds is also affected by the different issuer bank/credit company/online account process the step.Regarding the specific arrival time, please also pay attention to the time limit for processing international transactions in the country where payers are located.

Regrettably, customers cannot modify return requests once they're submitted. We advise retaining the remaining items, as customers are accountable for the return shipping fee for subsequent return requests within the same order.

Upon shipment of your order, you'll promptly receive a shipping notification email with the tracking link. This link will direct you to the tracking page, providing real-time updates on your order's location. You can track your order using the provided tracking number. Please be aware that the estimated delivery date is contingent upon the delivery address and chosen shipping method.

For in-stock items, processing typically takes 1-3 days.
If you haven't received a shipping notification within 3 days of placing your order, please verify if it includes pre-ordered item(s). Estimated shipping dates for pre-ordered items are available on their product pages. We'll hold your order until all items are available. Thank you for supporting our eco-friendly pre-order approach!
In case of delays caused by external factors, you'll receive an email notification detailing the updated status of your order.

If your order exceeds weight limits or includes pre-order items, we may split it into multiple packages. For overweight orders, this helps streamline shipping. For pre-order items, we prioritize in-stock items for immediate dispatch. We'll ship remaining pre-order items once available.

Please be aware that orders can only be modified before leaving our warehouse. If your order is still processing, contact us for assistance in modifying it. To cancel, refer to your order details or confirmation email. If not yet shipped, cancel through the order details page. Once dispatched, changes are not possible, and you'll need to wait for delivery. Upon delivery, you can request a return for a refund within 14 days.

To update your shipping address, please check your order status first. We facilitate address changes for orders in these statuses:

Just finish the payment: Click the "edit" symbol to amend the shipping address.
To be shipped: Use the "edit" symbol to adjust the shipping address.
Waiting for payment: Click the "edit" symbol to modify the shipping address.

Unfortunately, if your order status shows "Shipped" or "Partially Shipped," address changes are not possible.However, if your package is IN TRANSIT according to the tracking link, you can contact the shipping company to request an address update.
🔔NOTE: Once the tracking indicates "Released from Import Customs," your local logistics provider takes over. Contact them 2-4 days after this status update.Please input your tracking number and reach out to the shipping company for further assistance.

Kindly note that orders are only eligible for cancellation before leaving our warehouse. You can cancel your order on your own before it ships by accessing the order details page.PS: For canceling individual items within your order, please reach out to our Live agent for the quickest assistance.

Your billing address was established during your bank account registration. If you need to update it, please reach out to your card issuer for assistance.

Typically, an email containing your tracking number is sent to your account email upon order shipment. If you haven't received it, consider the following:
Verify that the email address used for the order is correct.
Check your junk/spam folder for any misplaced emails.
Review the order status in your account to confirm if it has been shipped.

Please contact us immediately. Email us with your order number, details about the issue, and include pictures if there's any damage or quality concerns.

Items in your order may be missing for two reasons:
Items may have been shipped in multiple packages due to weight limits or delays with pre-ordered items.
Items may have been lost during packing or transportation.
If you've encountered any issues with your order, please contact us at customercare@shopsnap.co.uk with your order number and a picture of the items you've received.

To log in to your SHOP SNAP account, please follow these steps:
1. For first-time users who are logging in through the website, simply enter your email address and the verification code sent to your email address by the system. This will successfully register and log you in.
2. If you have logged out of your account, the system will remember the email address you previously used and guide you to obtain a verification code. Enter the code to complete the login process.
⚠️This virtual email will become the login email for your SNAP SHOP account, so please choose the same method to log in next time.

If you no longer wish to receive promotional emails from us, simply click the "Unsubscribe" button at the bottom of the promotional email you received.

You can register an account on the login page by clicking "New customer?

If you've forgotten your password, please follow the instructions below to reset it on our website at here.

This could be due to several reasons:
Incorrect card information: Please verify the expiration date, billing address, and security code (found on the back of your Visa/Mastercard).
Payment declined by the card issuer bank.
Insufficient balance on the card.
Inconsistent or incorrect shipping and billing addresses.
If all details are accurate, please try using another browser or alternative forms of payment to complete your order.
We accept Visa, MasterCard, American Express, Discover, PayPal, & Apple Pay.

Please contact us immediately. Email us with your order number, details about the issue, and include pictures if there's any damage or quality concerns.

Items in your order may be missing for two reasons:
Items may have been shipped in multiple packages due to weight limits or delays with pre-ordered items.
Items may have been lost during packing or transportation.
If you've encountered any issues with your order, please contact us at customercare@shopsnap.co.uk with your order number and a picture of the items you've received.